Careers at Bermar

Want to work with some of the best Hospitality venues across the UK?

We’re on the lookout for a Remote Field Service Engineer to join our UK Field Service team. If you are a team player, passionate about customer service, quality and working with some of the UK’s best hospitality venues– this position is for you!

Our dynamic, commercially focused team is committed to providing customers with an extremely high standard of service and product quality. We are proud to work in an environment where personal development is encouraged and dedication and hard work are recognised and rewarded.

This is a full-time, remote-based role in the north of England (one a month visit to HQ in Suffolk) covering the entire UK, spending up to 4 nights per week away in hotels. There will be an initial 2-week induction in Martlesham, Suffolk, learning all about our technology and how to interact with our customers. Your induction includes shadowing our experienced engineers on the road. Flexibility and willingness to travel are essential for this role.

JOB PURPOSE

As a Field Service Engineer, your primary purpose will be to conduct installations and service visits for our on-trade customers nationwide. Operating remotely and managing your own weekly schedule with minimal direct supervision, you'll be a key representative of Bermar in the field.

Beyond these core duties, you'll have the opportunity to generate additional sales revenue through equipment, accessory, and non-contract service/repair work. You will also be responsible for the efficient management of a local storage unit, maintaining stock levels of systems and spare parts, replenished during monthly HQ visits and via ad hoc deliveries as needed.

KEY RESPONSIBILITIES

In your role as Field Service Engineer, you will:

• Carry out site surveys to agree the location for equipment to be positioned, and to ensure that utility supplies are not damaged during installation
• Carry out ‘White Glove’ installations of either wall/surface mounted or under bar systems using power drills to secure fixings for the mounting plates, conduit and ties as necessary
• Provide on-site training to Customer teams
• Set up and commission the systems
• Position and secure where appropriate the CO² regulator and supply
• Carry out annual ‘test and adjust’ maintenance visits to ensure systems are operating within recommended parameters.
• Provide written engineer feedback reports where appropriate
• Carry out on-site repairs, PAT testing and pressure testing
• Complete delivery notes
• Assist with the set up and breakdown of UK & International trade shows (2 to 3 per year)
• Develop relevant knowledge and skills to enhance your role

PERSONAL PROFILE

Self-motivated, customer service-oriented individual with a commercial flair and a proven ability to manage your time and meet and exceed company goals. You will be able to get on with a broad range of people at all levels and be able to work on your own as well as part of a team.

You will be familiar with basic electrical wiring diagrams, have some proven mechanical or light engineering experience, be able to carry out installations, service, test, and repair equipment in the field - all in a friendly and professional manner, ensuring 100% customer satisfaction. Basic computer skills are required as all work is assigned and recorded on tablets.

WHAT YOU GET IN RETURN

• Competitive salary
• Company van & mobile phone
• Expense account & fuel card
• Positive work environment.
• Support with training

Reports to: General Manager - Operations

Job Type: Full-time

Operating Base: Remote, North England – Covering the United Kingdom

Pay: Starting at £32,000.00 based on experience

Apply now